Refund and Cancellation Policy

Last updated: 12 August 2026

This Refund and Cancellation Policy applies to subscriptions and other paid services purchased through maija.io ("Maija", "we", "us" or "our").

Maija provides cloud-based software-as-a-service ("SaaS") products. By purchasing a Maija subscription, you agree to this Refund and Cancellation Policy.

1. Subscription Fees

Maija subscriptions are billed in advance for the subscription period selected at the time of purchase, such as monthly or annually.

The applicable subscription price, billing period and currency are displayed before payment is completed.

By completing a purchase, you authorize us and our payment service providers, including Flutterwave, to process the applicable subscription payment.

2. Cancellation

You may cancel your Maija subscription at any time.

Unless otherwise stated in your subscription agreement:

• cancellation stops the subscription from renewing for another billing period;
• your subscription remains active until the end of the billing period that you have already paid for; and
• you will continue to have access to the applicable Maija services until the end of that period.

Cancellation does not normally result in an automatic refund for the unused portion of an existing billing period.

3. Refund Eligibility

Because Maija provides digital SaaS services that become available after purchase, subscription payments are generally non-refundable once access to the service has been provided.

However, we may provide a full or partial refund where:

• you were charged more than once for the same subscription due to a duplicate transaction;
• an incorrect amount was charged as a result of an error by Maija or our payment processing system;
• payment was successfully collected but we were unable to provide access to the purchased Maija service;
• you cancelled before the paid service was activated or made available to you;
• a refund is required under applicable consumer protection law; or
• we determine, at our reasonable discretion, that a refund is appropriate in the circumstances.

We do not normally provide refunds because a customer no longer wishes to use the service, has not used the service during the subscription period, or forgot to cancel before a subscription renewal.

Nothing in this Policy limits any refund or cancellation rights that cannot legally be excluded under the laws applicable to the customer.

4. How to Request a Refund

To request a refund, please contact Maija Customer Support and provide:

• your name or company name;
• the email address associated with your Maija account;
• the transaction or payment reference, if available;
• the date and amount of the payment; and
• a brief explanation of the reason for your refund request.

Refund requests should be submitted as soon as reasonably possible after you become aware of the issue.

We aim to acknowledge and respond to refund and payment-related enquiries within one (1) business day.

5. Refund Processing

If your refund request is approved, the refund will normally be made through the same payment method or payment channel used for the original transaction, where possible.

Payments processed through Flutterwave may be refunded through Flutterwave.

After Maija initiates a refund, the time required for the funds to appear in your account depends on the payment method, issuing bank, payment network and country. These processing times are outside Maija's direct control.

Any difference caused solely by exchange-rate movements or fees imposed by your bank, card issuer or another third party is not controlled by Maija.

6. Failed or Duplicate Payments

If a payment appears to have failed but your account has nevertheless been debited, please do not immediately make repeated payment attempts.

Contact Maija Customer Support with the relevant payment details so that we can investigate the transaction.

Where we confirm that Maija received duplicate payments for the same subscription obligation, the duplicate amount will be refunded or, with your agreement, credited toward your Maija account.

7. Subscription Renewal

Where automatic renewal applies, your subscription will renew according to the billing cycle and subscription terms presented when you subscribe.

To avoid the next recurring charge, you must cancel your subscription before the next renewal payment is processed.

Cancellation after a renewal payment has already been processed does not automatically entitle you to a refund, except where required by applicable law or where the payment otherwise qualifies for a refund under this Policy.

8. Chargebacks and Payment Disputes

If you believe a payment was unauthorized or incorrectly processed, we encourage you to contact Maija Customer Support promptly so that we can investigate and attempt to resolve the issue.

Your right to contact your bank, card issuer, Flutterwave or another applicable payment provider regarding a disputed transaction is not affected by this Policy.

9. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes to our services, payment methods, legal requirements or business practices.

The version published on maija.io at the time of the relevant transaction will apply, subject to any mandatory rights provided by applicable law.

10. Contact Us

For cancellations, refunds, billing questions or payment-related issues, please contact:

Maija Customer Support
support@maija.io: البريد الإلكتروني
Phone / WhatsApp: +358 50 420 0016
maija.io : موقع انترنت

Please include your account details and, where applicable, your Flutterwave transaction reference, payment date and payment amount so that we can investigate your request promptly.

We aim to acknowledge and respond to refund and payment-related enquiries within one (1) business day.